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TEXLINE TERMS OF SERVICE

Effective Date: January 17, 2026
Last Updated: January 17, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Texline Inc., a Canadian corporation ("Texline", "we", "us", or "our"), and the clinic, healthcare practice, or organization accepting these Terms ("Customer", "you", or "your"). By accessing or using the Texline platform (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. DESCRIPTION OF SERVICE

Texline provides a cloud-based communication platform that enables healthcare clinics and practices to manage patient communications. The Service includes:

  • Voicemail transcription and processing
  • AI-assisted intent detection and prioritization
  • Two-way SMS messaging capabilities
  • Task management and workflow automation
  • Analytics and reporting
  • Phone number provisioning (where applicable)

IMPORTANT: Texline is a technology service provider. Texline does not provide medical, dental, therapeutic, or any other healthcare services. Texline is not a healthcare provider, and use of the Service does not create a provider-patient relationship between Texline and any patient.

2. LICENSE GRANT

Subject to Customer's compliance with these Terms and payment of applicable fees, Texline grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for Customer's internal business purposes during the subscription term.

Customer may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer, disassemble, or decompile the Service
  • Resell, sublicense, or transfer access to the Service
  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the integrity or performance of the Service

3. CUSTOMER RESPONSIBILITIES

Customer acknowledges and agrees that:

3.1 Data Custodianship

  • Customer is the custodian, controller, and owner of all patient data and personal health information ("Customer Data") processed through the Service.
  • Customer retains all right, title, and interest in and to Customer Data.

3.2 Consent Responsibility

  • Customer is solely responsible for obtaining and maintaining all patient consents, authorizations, and notices required by applicable law for any communications sent or received through the Service.
  • Customer determines the content, timing, and recipients of all communications.
  • Customer must ensure all necessary consents are obtained before using the Service to communicate with patients.
  • Texline facilitates communications on Customer's behalf but does not independently obtain patient consent.

3.3 Accuracy and Legality

  • Customer is responsible for the accuracy, quality, and legality of all data provided to Texline.
  • Customer must ensure all use of the Service complies with applicable laws and regulations.
  • Customer is responsible for maintaining appropriate security of account credentials.

4. DATA OWNERSHIP AND PROCESSING

4.1 Ownership

Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms transfers ownership of Customer Data to Texline.

4.2 Texline's Role

Texline acts solely as a service provider and data processor. Texline processes Customer Data only:

  • As necessary to provide the Service
  • In accordance with Customer's documented instructions
  • As required by applicable law

4.3 Data Processing Addendum

The processing of personal information is further governed by the Data Processing Addendum, which is incorporated by reference into these Terms.

5. AI FEATURES AND NO MEDICAL ADVICE

The Service includes AI-assisted features for voicemail transcription, intent detection, message categorization, and workflow automation. Customer acknowledges and agrees that:

5.1 AI Limitations

  • AI outputs are informational and operational only, intended to assist administrative workflows.
  • AI outputs may contain errors or inaccuracies and should be reviewed by qualified staff.
  • AI does not replace human judgment, clinical assessment, or professional decision-making.

5.2 No Medical Advice

  • Texline does not provide medical advice, diagnosis, treatment recommendations, or clinical guidance of any kind.
  • Texline is not a healthcare provider and the Service does not create any provider-patient relationship.
  • All clinical decisions remain the sole responsibility of the Customer's qualified healthcare professionals.
  • Customer must review and approve all AI-assisted workflows before deployment.

5.3 Emergency Use Prohibition

THE SERVICE MUST NOT BE USED FOR MEDICAL EMERGENCIES OR URGENT CARE SITUATIONS. In any emergency, patients should call 911 or go to the nearest emergency room. Customer agrees to configure appropriate messaging to direct patients to emergency services when necessary.

6. COMPLIANCE WITH LAW

Customer is responsible for ensuring its use of the Service complies with all applicable laws and regulations, including but not limited to:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Applicable provincial health privacy legislation (e.g., PHIPA in Ontario, HIA in Alberta, PIPA in British Columbia)
  • Canada's Anti-Spam Legislation (CASL)
  • Any other applicable federal, provincial, or local privacy, telecommunications, or healthcare regulations

Texline will provide reasonable cooperation to assist Customer in meeting its compliance obligations, subject to the terms of the Data Processing Addendum.

7. FEES AND PAYMENT

7.1 Subscription Fees

Customer agrees to pay all fees specified in the applicable order form or pricing plan. Fees are quoted in Canadian dollars unless otherwise specified.

7.2 Payment Terms

  • Monthly subscriptions are billed in advance on the first day of each billing period.
  • Annual subscriptions are billed in advance for the full year.
  • All fees are non-refundable except as expressly stated in these Terms.

7.3 Taxes

Fees are exclusive of applicable taxes (including HST/GST). Customer is responsible for all applicable taxes.

7.4 Late Payment

Texline may suspend access to the Service for accounts with payments overdue by more than 30 days.

8. TERM AND TERMINATION

8.1 Term

These Terms commence upon Customer's acceptance and continue for the subscription term specified in the applicable order form, unless earlier terminated.

8.2 Termination for Convenience

  • Monthly subscriptions may be cancelled at any time with effect at the end of the current billing period.
  • Annual subscriptions may be cancelled with 30 days' notice before renewal.

8.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of receiving notice.

8.4 Effect of Termination

Upon termination: (a) Customer's access to the Service will cease; (b) Customer remains responsible for any outstanding fees; (c) Texline will delete Customer Data in accordance with the Data Processing Addendum.

9. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party's confidential information and not to use or disclose such information except as necessary to perform its obligations under these Terms or as required by law.

10. INTELLECTUAL PROPERTY

Texline retains all right, title, and interest in and to the Service, including all intellectual property rights. These Terms do not grant Customer any rights to Texline's trademarks, service marks, or logos.

11. WARRANTIES AND DISCLAIMERS

11.1 Limited Warranty

Texline warrants that the Service will perform substantially in accordance with the applicable documentation during the subscription term.

11.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TEXLINE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

TEXLINE'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO TEXLINE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL TEXLINE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the theory of liability (contract, tort, or otherwise) and shall survive termination of these Terms.

13. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Texline and its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

  • Customer's use of the Service
  • Customer Data
  • Customer's breach of these Terms
  • Customer's violation of applicable law or third-party rights

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms shall be resolved exclusively in the courts located in Toronto, Ontario, and each party consents to the personal jurisdiction of such courts.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with the Data Processing Addendum, Privacy Policy, Acceptable Use Policy, and SMS & Communications Practices (each incorporated by reference), constitute the entire agreement between the parties.

15.2 Amendments

Texline may update these Terms from time to time. Material changes will be communicated to Customer at least 30 days before taking effect.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.4 Waiver

No failure or delay by either party in exercising any right shall constitute a waiver of that right.

15.5 Assignment

Customer may not assign these Terms without Texline's prior written consent. Texline may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.6 Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control.

16. CONTACT INFORMATION

For questions about these Terms, please contact:

Texline Inc.
Email: info@texline.ai
Address: Toronto, Ontario, Canada