AI-Powered Patient CommunicationFrom First Contact to Follow-Up
Never let a patient request fall through the cracks
Seamless, AI-assisted two-way communication between patients and clinics — from the very first call and onboarding through booking, rescheduling, and cancellations.
Patient Communication Breaks Before — and After — Care
Most clinics rely on systems that were never built for real conversations.
Missed calls, one-way reminders, and manual follow-ups create preventable gaps between patients and clinics — before the visit, during care, and after.
The Outcome
- Frustrated patients.
- Overwhelmed staff.
- Underutilized schedules.
- And lost revenue.
Where Things Break Down
Missed voicemails
Patient messages get buried or overlooked, leaving requests unanswered.
Delayed responses
Overloaded staff struggle to keep up, and patients look elsewhere.
One-way PMS & EMR communication
Automated reminders go out — but patients can't reply, reschedule, or ask questions.
Unclear first-visit guidance
New patients arrive unprepared, creating friction and poor first impressions.
Phone tag for simple changes
Rescheduling or cancellations require repeated calls and wasted time.
No automated follow-up after visits
Canceled appointments, no-shows, or follow-ups noted by providers rely on manual staff effort — or never happen at all.
No visibility into what was dropped
Without tracking, requests and follow-ups fall through the cracks with no accountability.
Closes the Communication Gap
Captures every patient request, understands intent, and keeps conversations moving — from first call and onboarding through booking, rescheduling, and cancellations.
How it works
- •AI transcribes every voicemail in under 30 seconds
- •Automatically detects intent and priority
- •Two-way SMS keeps conversations flowing
- •Everything tracked for compliance & analytics
Patients get clarity
Clear, timely communication at every step — no guessing, no waiting.
Staff gets control
One centralized queue with AI-assisted workflows — less stress, more focus.
Schedules stay full
Faster rescheduling, fewer no-shows, and no lost appointment requests.
Core Capabilities
Everything You Need to Eliminate Communication Gaps
Trusted by Healthcare Practices
See why hundreds of medical, dental, and therapy practices trust us for their patient communication.
"Completely changed how we handle first-time patients. No more confusion, no more missed voicemails, and far fewer no-shows."
"Rescheduling used to take multiple calls. Now patients just text back and it's done."
"We finally have visibility into missed requests and lost revenue. Paid for itself almost immediately."
"The AI classification is incredibly accurate. It prioritizes urgent calls automatically, so my team knows exactly what needs immediate attention."
"We serve a diverse community with many Spanish-speaking patients. The multi-language support means we never miss a critical message."
"As a mental health practice, confidentiality is paramount. The Canadian privacy compliance gives us peace of mind with every patient interaction."
Simple, Transparent Pricing
Start with a 14-day free trial — no credit card required.
Starter
For solo or small practices
Billed annually
Professional
For growing clinics
Billed annually
Enterprise
For multi-location organizations
Billed annually
Need a custom solution for your healthcare organization?
Contact our sales team →Frequently Asked Questions
Can't find what you're looking for? Our team is here to help.
Contact SupportYes. TexLine complies with PIPEDA and provincial health privacy legislation (PHIPA, HIA, PIPA). We use encryption at rest and in transit, and offer Data Processing Agreements for all customers. We're built specifically for Canadian healthcare with enterprise-grade security.
Get Started Today
Never Miss Another Patient Request
Deliver faster responses, smoother onboarding, and higher appointment utilization — without adding staff.
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